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File a Complaint

Raise a concern about a GMDC-accredited medical education programme

Complaints about an accredited programmePolicy for Complaints Concerning Medical Schools (GENP1.4) · effective 1 September 2025
Email complaints@gmdc.gd

Complaints concerning medical schools

Raise a concern about an accredited programme

GMDC considers complaints from individuals who make credible allegations that a medical school with a GMDC-accredited programme may not be complying with the GMDC Accreditation Standards. GMDC expects issues to be raised first through the school’s own grievance procedures, but values the information students, school employees, members of the public and others provide about a school’s performance.

Policy for Complaints Concerning Medical SchoolsGENP1.4 · Revised June 2025 · effective 1 September 2025PDFDownload Complaint Form Concerning Medical SchoolsComplete and submit by email or postDOCXDownload

How to submit

Three ways to file a complaint

Online form

Complete GMDC’s Complaint Form online.

Open the form

Email

Send your complaint and supporting documents to the complaints inbox.

complaints@gmdc.gd

Post

The Executive Director
Grenada Medical and Dental Council Accreditation
Benoit Complex, Grand Anse
St. George, Grenada

Before you submit

What to include

  • Your name and contact details: email, mailing address and telephone number
  • A written statement of your concerns and how they indicate possible non-compliance with the GMDC Accreditation Standards
  • How you have tried to resolve the matter through the medical school’s complaint or grievance procedures
  • Written permission for GMDC to share your complaint and supporting documents with the school. Without it, GMDC may not be able to investigate fully
  • Anonymous complaints are reviewed if they contain enough specific, credible information, but anonymity may limit GMDC’s ability to investigate

What GMDC will not consider

  • Personal matters such as admission, grades, the application of academic policies or discipline, unless the facts would constitute a breach of the Accreditation Standards
  • Matters currently in the school’s own grievance or disciplinary process
  • Matters in litigation
  • Repeat complaints from the same person without new evidence or explanation
  • Complaints that do not involve relevant GMDC standards

What happens next

How GMDC handles your complaint

1

Within 15 calendar days

Acknowledgement

The Executive Director of the Accreditation Secretariat, or a designee, acknowledges receipt of your complaint.

2

Preliminary review

Assessment

With the Governing Body’s authorisation, the Secretariat reviews whether the complaint raises a potential breach of the Accreditation Standards. Sensitive, complex or anonymous complaints may be referred to an independent external reviewer.

3

Investigation

School response

If a breach is indicated, the complaint goes to the school’s Chief Academic Official, who must respond in writing within 30 calendar days. You are told the complaint is moving forward and receive periodic updates. If it is not pursued, you receive written notice and the reason.

4

Decision

Formal determination

GMDC issues a written decision to the school and may set reporting requirements, recommend remedial action, or direct a site visit team to follow up.

5

Closure

Outcome

You are told in writing that the review has concluded and whether the complaint was substantiated, along with any actions taken where confidentiality allows.

Questions about the complaints process?

Contact the Accreditation Secretariat before you submit if you are unsure whether your concern falls within GMDC’s standards.

Email admin@gmdc.gd Contact page